Shipping policy

Welcome to NINA MOLLY.

Thank you for choosing NINA MOLLY. We are committed to making your shopping experience smooth, reliable, and enjoyable from the moment you place your order until it arrives at your doorstep. Please review our Shipping Policy below for information about order processing, shipping rates, tracking, and delivery support.

Order Processing

After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.

Processing Time

1–3 Business Days

• Orders are processed Monday through Friday, excluding weekends and public holidays.

• Orders placed outside business hours will be processed on the next available business day.

• During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.

Every order is carefully inspected before dispatch to help ensure product quality and order accuracy.

Shipping Methods & Rates

Shipping fees and available options are calculated during checkout. Free shipping eligibility is based on the order subtotal and the applicable shipping option.

Delivery estimates begin after order processing and are not guaranteed. Actual delivery times may vary depending on the destination and carrier conditions.

Order Tracking

Once your package has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates usually become available within 24–48 hours after the carrier scans your package.

You may also track your shipment here:

https://www.17track.net

If you have any questions about your shipment, please contact our Customer Support Team at shop@ninamolly.com.

Shipping Information

To help ensure successful delivery, please note the following:

• Shipping Address: Please verify that your shipping address is complete and accurate before completing your order.

• Address Changes: Shipping addresses may not be changed once an order has entered processing.

• Multiple Items: Orders containing multiple products may be shipped separately depending on inventory availability.

• Shipping Carriers: Carriers are selected according to the destination and logistics availability.

• Military Addresses: We currently do not deliver to APO, FPO, or DPO military addresses.

Please double-check your shipping details before placing your order to help prevent avoidable delivery issues.

Shipping Delays

Although we work hard to process every order promptly, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions.

• Customs inspections, where applicable.

• Transportation disruptions.

• Public holidays.

• High shipping volumes.

• Incorrect or incomplete shipping information.

• Unexpected carrier delays.

We appreciate your patience and understanding if your package takes longer than expected.

Lost or Damaged Packages

If your package is delayed, appears to be lost, or arrives damaged, please contact us as soon as possible.

To help us investigate, please provide:

• Your order number.

• Photos of the shipping package.

• Photos of the shipping label.

• Photos of the damaged item, if applicable.

Our support team will review the details and work with the shipping carrier where appropriate to help resolve the issue.

Customs & Import Charges

International orders may be subject to customs duties, VAT, taxes, or import fees imposed by the destination country.

These charges are determined by local customs authorities and, unless otherwise stated or required by applicable law, are the customer's responsibility.

Business Address

The address listed below is for business correspondence only and is not a return warehouse.

Please contact NINA MOLLY Customer Support before returning any merchandise to receive the correct return instructions and authorized return address.

Contact Us

If you have questions about shipping, tracking, or delivery, we're happy to help.

NINA MOLLY

📧 Email: shop@ninamolly.com

Business Address

12025 Ashton Manor Way, Apt 304, Orlando, FL 32828, United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team aims to respond within 24–48 business hours.

Thank you for shopping with NINA MOLLY. We appreciate your trust and look forward to making every part of your shopping experience feel easy, thoughtful, and special.