Let's Talk

At NINA MOLLY, we believe every shopping experience should feel personal, welcoming, and effortless. Whether you have a question about your order, need help finding the perfect fit, or want to learn more about our latest styles, we're here to help. Your experience matters to us, and we're always happy to hear from you.

Get in Touch

Have a question or need assistance? Our customer support team is ready to help you.

📧 Email: shop@ninamolly.com

⏱️ Response Time: Within 24–48 business hours

For order-related inquiries, please include your order number so we can locate your purchase and assist you more efficiently.

How We Can Help

Our team can assist you with:

  • Order Status & Tracking: Get updates on your order and shipment.

  • Shipping Information: Learn about shipping options, fees, and delivery updates.

  • Returns & Refunds: Receive guidance on return eligibility and refund procedures.

  • Product Details: Ask about dress styles, fabrics, colors, and availability.

  • Size & Fit Assistance: Get help choosing a size that suits you.

  • Payment Support: Receive assistance with payment-related questions.

  • Website Assistance: Let us know if you experience any issues while shopping.

Business Information

NINA MOLLY

📍 Business Address:

12025 Ashton Manor Way, Apt 304, Orlando, FL 32828, United States

Important Notice: This address is for business correspondence only. It is not a return warehouse or an authorized return address. Please contact our customer support team before sending any returned merchandise to receive the correct return instructions.

Customer Service Hours

We aim to provide thoughtful and timely support during our regular business hours.

  • Monday–Friday: 9:00 AM – 6:00 PM EST

  • Saturday–Sunday: Closed

  • Email Response Time: Within 24–48 business hours

Messages received outside business hours will be reviewed on the next available business day.

Before Contacting Us

To help us understand your request and respond more efficiently, please include the following details when applicable:

  • Your full name

  • Your order number

  • The email address used at checkout

  • A clear description of your question or concern

  • Photos of the product or package, if your inquiry involves a damaged or incorrect item

Providing these details helps us review your request and offer more helpful assistance.

A Little Note from NINA MOLLY

Every customer is part of our story, and we're grateful you've chosen NINA MOLLY. From your first visit to the moment your order arrives, we want you to feel valued, supported, and confident in your choices. If there's anything we can do to make your experience better, please don't hesitate to reach out.

🌸 NINA MOLLY — Your Style, Your Confidence, Your Moment.