Refund policy

At NINA MOLLY, your satisfaction means a great deal to us. We want you to feel confident and happy with every purchase, from choosing your favorite style to receiving your order. We understand that sometimes an item may not be quite what you expected, and we're here to make the return process as clear, considerate, and straightforward as possible.

Please review our Return & Refund Policy below for details about return eligibility, return requests, and refund processing.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Be unworn, unused, and unwashed.

  • Remain in their original condition with all original tags attached.

  • Be free from stains, makeup, perfume, odors, pet hair, or other signs of wear.

  • Include the original packaging when possible.

Items that do not meet these requirements may not qualify for a return, subject to applicable consumer protection laws.

2. Non-Returnable Items

For hygiene and product-specific reasons, the following items are generally not eligible for return:

  • Final sale or clearance items marked as non-returnable.

  • Gift cards.

  • Bodysuits.

  • Underwear and lingerie.

  • Swimwear with the hygiene liner removed or damaged.

  • Earrings.

  • Personalized or custom-made items.

  • Beauty accessories.

  • Items damaged through misuse, improper care, or normal wear.

If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.

3. How to Request a Return

Please contact NINA MOLLY before returning any item. Our team will review your request and provide the appropriate return instructions.

To help us assist you efficiently, please include:

  • Your order number.

  • Your full name and email address used at checkout.

  • The item or items you wish to return.

  • The reason for your return.

  • Clear photos if the item is damaged, defective, or incorrect.

📧 Email: shop@ninamolly.com

Once your request has been reviewed and approved, we will provide the next steps and the authorized return address. Please do not send merchandise to our business address without receiving return instructions.

4. Return Shipping Costs

Unless an item is incorrect, arrives damaged, or has a confirmed manufacturing defect, customers are generally responsible for return shipping costs.

  • Original shipping fees are generally non-refundable, except where required by applicable law.

  • We recommend using a shipping service with tracking so you can monitor your return.

  • Please keep your return tracking information until your return has been received and processed.

If we confirm that an item was damaged, defective, or incorrectly shipped, please contact us before arranging the return so we can review the issue and explain the available resolution.

5. Damaged, Defective, or Incorrect Items

We're sorry if your order arrives with a problem. We understand how disappointing that can be, and we'll do our best to help.

Please contact us within 7 days of delivery and provide:

  • Your order number.

  • A brief description of the issue.

  • Photos showing the damage or incorrect item.

  • Photos of the shipping package and shipping label, if available.

Our team will review the information and work with you to determine an appropriate resolution, which may include a replacement or refund where applicable.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you by email of the review outcome.

If your refund is approved:

  • The refund will be issued to your original payment method.

  • Processing generally takes 5–10 business days after refund approval.

  • Your bank or payment provider may require additional time for the funds to appear in your account.

If your refund has not appeared after the expected processing period, please contact us. We're happy to help check its status.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Cancellation requests submitted within 12 hours of placing an order may be eligible for consideration, provided fulfillment has not begun.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. If a cancellation is approved after payment has been collected, the refund will be issued to the original payment method, subject to applicable law.

8. Refused or Undeliverable Shipments

Please make sure your shipping information is complete and accurate when placing an order.

Packages may be delayed or returned because of incorrect addresses, unsuccessful delivery attempts, or refusal of delivery. If a package is returned to us, please contact our support team to discuss the available options.

Additional shipping or handling charges may apply where permitted by law and depending on the circumstances.

9. Important Return Information

To help make your return experience as smooth as possible, please keep the following in mind:

  • Contact us and receive return instructions before shipping an item back.

  • Items that have been worn, washed, altered, or damaged after delivery may not qualify for a return.

  • Package returned items securely to help prevent damage during transit.

  • Refunds are subject to the applicable return requirements and inspection.

  • Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.

We understand that returns can sometimes be frustrating. Our goal is to handle every eligible request with care, communicate clearly, and treat your concerns fairly.

10. Return Address

Our business address is provided for correspondence only and is not a return warehouse or an authorized return address.

Please email us before sending any merchandise back. Our team will provide the correct return instructions and authorized return address once your request has been reviewed.

11. Contact Us

If you have questions about returns, refunds, cancellations, or an issue with your order, please reach out to us. We're here to listen and help you find the best available solution.

NINA MOLLY

📧 Email: shop@ninamolly.com

Business Address:

12025 Ashton Manor Way, Apt 304, Orlando, FL 32828, United States

Business Correspondence Only – Not a Return Address

Our Customer Support Team aims to respond within 24–48 business hours.

Thank you for choosing NINA MOLLY. Your trust means a lot to us, and we appreciate the opportunity to make your shopping experience thoughtful, welcoming, and reassuring.